MenuMenuHave a question or feedback? We'd love to hear from you. Want to learn more about us first? Learn about Extract Image to Text.
We typically respond within 24–48 hours.
Learn more about our platform and the team behind Extract Image to Text.
Whether you need help with a difficult OCR conversion, have questions about your Pro subscription, or want to report a technical issue, our team is here to assist you.
For billing questions, account adjustments, or detailed bug reports, you can email us directly:
support@extractimagetotext.org
Typical response time: within 24 to 48 hours (Monday through Friday).
Platform: Extract Image to Text
Operating Entity: Design For Us
Jurisdiction: United Kingdom
Payment Processor: Paddle (Merchant of Record)
OCR accuracy depends on image clarity, lighting, and resolution. If characters are blurry, dark, or heavily compressed, the recognition engine may skip or misinterpret them. We recommend cropping closely to the text area and ensuring adequate contrast.
You can manage your subscription directly from your Account Dashboard. If you subscribed via Paddle, cancellation links are also included in your original invoice email. You can also contact support for assistance.
No. Uploaded files are processed in-memory for OCR text extraction and are automatically deleted immediately after the recognition process completes. We do not store your source files or extracted text in our database. See our security and privacy policy for full details.
Please do not attach confidential personal information, bank credentials, or identification cards to support inquiries unless explicitly required and requested by our security team.